FAQ
Ordering
Q: Is there a minimum order requirement?
A: No, we have no minimum order quantity or dollar amount. Whether you need a few bulbs for a small project or thousands for a commercial installation, we're happy to help.
Q: How do I place an order?
A: You can order directly through our online store at buyreignchristmaslights.com. For custom quotes or large orders, contact us at reignenterprises8921@gmail.com.
Q: Do you accept purchase orders (POs)?
A: Yes, we can work with your procurement process for commercial and municipal orders. Contact us to set up PO ordering.
Products
Q: What products do you carry?
A: We specialize in professional-grade SPT-1/C9 Christmas lighting supplies, including:
- C9 LED bulbs (warm white, pure white, red, green, multicolor)
- SPT-1 wire and socket cord
- Vampire plugs (male and female)
- Clips and installation accessories
Q: Are your products compatible with other SPT-1 components?
A: Yes! All our products are designed to work within the standard SPT-1 system. Our wire, sockets, plugs, and bulbs are fully compatible with other SPT-1 components.
Q: What's the difference between SPT-1 and SPT-2 wire?
A: SPT-1 wire has thinner insulation (0.030") compared to SPT-2 (0.045"). SPT-1 is the standard for most residential and light commercial Christmas lighting installations. SPT-2 is used for heavier-duty applications. We carry SPT-1 products.
Q: Are your LED bulbs dimmable?
A: Our C9 LED bulbs are designed for standard on/off operation. Contact us for specific product specifications.
Shipping
Q: Where do you ship from?
A: We ship from Missouri.
Q: How long does shipping take?
A: Most orders arrive within 3-5 business days via standard ground shipping. Expedited options may be available upon request.
Q: Do you ship to Alaska and Hawaii?
A: Yes, we ship to all 50 states. Shipping rates and times may vary for Alaska, Hawaii, and US territories.
Q: How can I track my order?
A: You'll receive a shipping confirmation email with tracking information once your order ships.
Q: Do you offer freight shipping for large orders?
A: Yes, for large or heavy orders (such as multiple wire spools), we can arrange freight shipping. Contact us for a quote.
Returns & Exchanges
Q: What is your return policy?
A: Returns and exchanges are handled on a case-by-case basis. Please contact us at reignenterprises8921@gmail.com to discuss your situation. We'll work with you to find a solution.
Q: What if I receive a defective product?
A: Contact us immediately if you receive a defective item. We stand behind our products and will make it right.
Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and PayPal through our secure online checkout.
Q: Do you offer payment terms (Net-30, etc.)?
A: Currently, all orders require payment at time of purchase.
For Professionals
Q: Do you work with contractors and installers?
A: Absolutely. Our products are professional-grade and designed for commercial installations. We're happy to support your projects.
Q: Can I get a formal quote for a large project?
A: Yes, contact us at reignenterprises8921@gmail.com with your project details and we'll provide a formal quote.
Q: Can I request samples before ordering?
A: Yes! We offer free samples so you can see our product quality firsthand. Contact us at reignenterprises8921@gmail.com to request samples.
Contact
Q: How do I contact you?
A: Email: reignenterprises8921@gmail.com
Visit our Contact page for additional options.
Q: What are your business hours?
A: We respond to inquiries within 24 hours during business days.